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Troubleshoot Notifications and Revisions

A notification did not arrive

Confirm Notifications was selected for the intended save, Visibility and Group matched the audience, the save succeeded, the recipient is subscribed or is an authorized Group member, and the message is not quarantined.

Use an independent public-notification account as the first delivery check. If uncertainty remains, contact schoolboard.net Support with the agenda title, Group, save time, audience, and affected address.

Multiple notifications were sent

Notifications may have remained selected after an earlier save. After every intended notification:

  1. immediately reopen the agenda;
  2. clear Notifications; and
  3. save again.

Select Notifications again only when another notice is consciously intended.

The update message was unclear

Use meaningful Revision Text on future revisions, such as Section 11: Administrative Reports added rather than updated.

Several revisions have the same title

  1. Review the Updated date and time.
  2. Select the newest revision.
  3. Confirm publication status and content before editing.
  4. Do not delete older entries until the published version is confirmed.

When to contact schoolboard.net Support

Contact Support when content cannot be found after a Content search, delivery remains uncertain, access does not match settings, a confidential-access issue requires help, a master template needs substantial work, or an administrator is unsure how to proceed safely.

Include the district, Group, agenda title, date and time, expected and actual results, and screenshots. Security-related administrator requests must be submitted by email.